Emergency Information

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Emergency Contact Information

In case of a pipeline emergency, from a safe location, immediately call 911 or your local emergency response number and the Midcoast 24-hour emergency number below:

Midcoast Energy’s Emergency Number: 1-888-650-8099

Recognizing a Pipeline Leak

Any pipeline leak can be potentially dangerous, so it is important that the public recognize the signs of a pipeline leak which may include:

  • Sight: Flames, liquid pools, discolored or abnormally dry soil/vegetation, continuous bubbling in wet or flooded areas, an oily sheen on water surfaces, and vaporous fogs or blowing dirt around a pipeline area all can be indicative of a pipeline leak. Dead or discolored plants in an otherwise healthy area of vegetation or frozen ground in warm weather are other possible signs.
  • Sound: Volume can range from quiet hissing to a loud roar, depending on the size of the leak and pipeline system.
  • Smell: An unusual smell or gaseous odor will sometimes accompany pipeline leaks. Natural Gas is colorless, tasteless and odorless unless commercial odorants or Mercaptan is added. Gas transmission/gas gathering pipelines are odorless, but may contain a hydrocarbon smell.

Responding to a Pipeline Leak

What to do in the event a leak were to occur:

  • Turn off all equipment and eliminate any ignition sources without risking injury.
  • Leave the area by foot immediately. Try to direct any other bystanders to leave the area. Attempt to stay upwind.
  • Move to a safe location, and immediately notify Midcoast and 911 or your local emergency response number.
  • The operator will need your name, your phone number, a brief description of the incident, and the location to initiate the proper response.

What NOT to do in the event a leak were to occur:

Act immediately if you suspect a leak…

  • DO NOT provide any potential source of ignition, such as flipping an electrical switch, starting a motor vehicle or lighting a match. Do not ring doorbells to notify others of the leak. Knock with your hand to avoid potential sparks from knockers or doorbells.
  • DO NOT come into direct contact with any escaping liquids or gas.
  • DO NOT drive into a leak or vapor cloud while leaving the area.
  • DO NOT attempt to operate any pipeline valves. You may inadvertently route more product to the leak or cause a secondary incident.
  • DO NOT attempt to extinguish a petroleum product or natural gas fire. Wait for local firemen and other professionals trained to deal with such emergencies.

What Midcoast Energy Will Do During an Emergency

In the event of an emergency, our main concern is the safety of the community and the response team. To prepare for an emergency, Midcoast personnel regularly communicate, plan and train with local emergency responders. Upon notification of an incident or a leak Midcoast will immediately dispatch trained personnel to assist emergency responders. Midcoast personnel and emergency responders are trained to protect life, property and facilities in the case of an emergency.

Our emergency response plans outline the steps taken to respond, including:

  • Contacting public safety officials and emergency responders
  • Locating and isolating the emergency site
  • Shutting off and containing the flow of the product
  • Assembling a team of experts from various areas of our company to address the emergency

Once all safety issues are addressed, the plan contemplates:

  • Assessing any property damage resulting from the incident/accident
  • Preserving the integrity of the site and working closely with local, state and federal agencies to determine the cause of the incident/accident and appropriate remedial measures.